A Day in the Life: Property Management

As part of our ongoing focus on professions in the industry, this month we’re profiling BOMA members from various aspects of the commercial real estate industry. Each profile is tied to the feature article in the September issue of BOMA Calgary News in Business in Calgary magazine.

Today we chat with Rita Reid, Property Manager, First Capital Realty (FCR Management Services Ltd)

How did you get into commercial real estate?

I started out as a property manager in condominium management and made the move to property administrator in commercial in 2004, eventually worked my way up to a property manager role.

What do you like most about your job?

Providing outstanding customer service to my tenants, dealing with a diversity of tenants and people in the industry.

What is a typical day for you?

Arriving anywhere between 7:00 to 9:00 a.m. depending on the day’s schedule and meetings; answering tenant requests and questions regarding the management of their property or their lease; scheduling and managing day to day operations of my properties; in and out of meetings; on the phone constantly; dealing and negotiating with contractors and vendors.

What are your top two challenges?

Prioritizing tasks; completing projects on a timely manner due to workload.

How do you see the future of your segment of the industry? How do you see it evolving?

It will be increasingly difficult to get or retain talent needed to fill the roles in this growing industry unless the industry can find a way to attract young people into the field.

 

-Submitted on behalf of the BOMA Communications Committee